Frequently Asked Questions
Frequently Asked Questions
Can I use Liquid Gold Lube, for premenopausal dryness?
Yes, Liquid Gold Lube has 100% natural ingredients, formulated to offer a gentle soothing relief to any dryness. It does not have any impure ingredients and preservatives, so it won’t get sticky or itchy and can naturally be absorbed into the skin.
Can we use Liquid Gold Lube while trying to conceive?
Can I use Liquid Gold Lube during Pregnancy?
Yes, our product is natural, gentle and safe to use during any phase of your pregnancy, and post birth too.
What’s the Osmolality of Liquid Gold Lube?
What is Osmolality & why should this matter?
It should matter a whole bunch. For our needs osmolality is simply the concentration of a water-based
lubricant.
- If you want to get slightly more technical–Osmolality is a measure of the concentration of dissolved particles per unit of water in a water-based liquid, and it’s measured in milliosmoles per kilogram (mOsm/kg)
- This is what draws your skin’s natural moisture out of the skin, so you do not want it to be too high as it will then dehydrate your skin.
- The osmolality of your water-based lubricant is of interest because of where you place it, your vulva, anus, or penile urethra (your pee hole).
- The outer layer of skin in these areas is made of cells that let water flow freely in and out of them as needed (non-keratinized for the sex nerds).
- The cells do this by trying to maintain equilibrium between themselves and whatever water-based liquid is touching them.
- So if the osmolality of your body area cells is different to the osmolality of the water based lubricant molecules, then your body cells will adjust by either absorbing water or releasing it.
Will Liquid Gold Lube protect me from STI’s?
NOPE! Please practice safe sex!
Does Liquid Gold Lube have any spermicide in it?
NOPE! Our Lube is not a contraceptive and we urge you to stay protected. Rather safe than sorry, right?
Is Liquid Gold Lube safe to use with condoms and sex toys?
Yes 100%, our water-based lube is latex and silicone compatible.
Does Liquid Gold Lube contain any sulfates, flavourants, colourants or any other yucky ingredients?
NOPE! We are ALL NATURAL, baby! We have no additional unnatural colourants or additives in our products. We use Rooibos to infuse our Lube to give it a honey-like colour and for it to taste delicious.
Is Liquid Gold Lube GOLD in colour?
Liquid Gold Lube is honey-coloured to the eye from the Rooibos infusion. If it were like gold paint, it would likely not be natural and good for your sacred areas.
Courier & Returns, & Ethics
Where can I find the product?
How long will it take to get my order?
The courier usually takes 2-7 days, from date or purchase. The courier does not operate on Saturdays, Sundays, and public holidays.
Do you courier worldwide?
We are working on it and hope to be in the near future, but currently only available in South Africa. (And Zimbabwe, for direct orders : buy@liquidgoldlube.com)
Do you offer refunds & returns?
Due to the nature of the product type, we do not offer a refund on opened or used products and do not offer exchanges online, to avoid any contamination.
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Refunds are only eligible for items returned within 30 days of purchase.
Shipping costs are the responsibility of the customer and are non-refundable.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods, as all transport is at own risk.
If you have an issue with your product or delivery, please contact us to discuss it further.
Do you test your product on animals?
NO ways!!!
Is your packaging recyclable?
Yup, our packaging is 100% recyclable and reusable, as we strongly believe in making an impact between the sheets and not on the planet. Please thoughtfully recycle.
Is Liquid Gold Vegan?
Yes our ingredients are all ethically sourced, natural, organic and of the highest quality we have available.
Where can I find the product?
How long will it take to get my order?
The courier usually takes 2-7 days, from date or purchase. The courier does not operate on Saturdays, Sundays, and public holidays.
Do you courier worldwide?
We are working on it and hope to be in the near future, but currently only available in South Africa. (And Zimbabwe, for direct orders : buy@liquidgoldlube.com)
Do you offer refunds & returns?
Due to the nature of the product type, we do not offer a refund on opened or used products and do not offer exchanges online, to avoid any contamination.
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Refunds are only eligible for items returned within 30 days of purchase.
Shipping costs are the responsibility of the customer and are non-refundable.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods, as all transport is at own risk.
If you have an issue with your product or delivery, please contact us to discuss it further.
Do you test your product on animals?
NO ways!!!
Is your packaging recyclable?
Yup, our packaging is 100% recyclable and reusable, as we strongly believe in making an impact between the sheets and not on the planet. Please thoughtfully recycle.
Is Liquid Gold Vegan?
Yes our ingredients are all ethically sourced, natural, organic and of the highest quality we have available.